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Do you have a question? Send us an email to  contact@groadler.com

Frequently Asked Questions

Anyone can try Groadler for free during their 14-day free trial period. Get full access to Reviews, Projects, Keyword Tool and Site Crawl for 2 weeks. So we won't charge your credit card or PayPal account (except for a $1 hold to validate your credit card) until your trial ends. During this time we'll help get your Groadler account up and running so youll be able to get the most out of your trial.

In that 14-day window, you can cancel your trial with 0 commitment on your end.

At the end of your trial, we'll send you a quick heads up that your Groadler subscription is about to begin and we'll then charge your credit card or PayPal account.

Groadler has a 48-hour refund policy, so if you forget to cancel your subscription well be happy to refund your payment the next two days. Please contact us at contact@graodler.com.

In general, refunds can take a couple of days to be reflected on your credit card or PayPal statements. Refunds issued to international credit cards can take more.

We apply the appropriate VAT to all customers based in the European Union. We base VAT charged on the country of the customer's credit card or PayPal account.

Check your country's VAT amount here. Check your VAT number's validity here.

Please note that, as required by German law, we charge VAT to all German-based customers.


You can add your VAT number to your account by updating your account information in your My Account page. If you have any issues adding or updating your VAT number, please contact us at support@Groadler.com.

 

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To change your payment method, or update your current payment method, click the "Change/Update payment method" in the Billing section of your account page:

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Groadler currently accepts payment via credit card:

  • Visa
  • MasterCard
  • American Express (in US dollars and Euro only)

As well as via PayPal.

We also accept payment in

  • US Dollars
  • British Pounds
  • Euro

Currencies and prices shown on our pricing page and your invoice/receipt are based on the location of your IP address. Your credit card or PayPal account is charged in the currency displayed on your invoice/receipt.

Any account that was created before May 26, 2016 will continue to be charged in US Dollars.

If you have any questions about accepted currencies or payment methods, please contact us at support@Groadler.com.

 

When you first sign up with Groadler, we'll place a small (usually $1) hold to make sure your payment information is valid. We'll release this hold at the end of your trial. None of this money actually changes hands.

When your free trial ends, your Groadler subscription begins. This is when you'll make your first payment based on the plan you selected on signup.

We'll charge your credit card or PayPal account for the full amount of your subscription on this day every month while your subscription is active.

If you need to cancel your account, you can do so from your My Account or at support@Groadler.com. Groadler has a 24-hour refund policy, so if you forget to cancel your subscription, no worries! You can do so the next day.

In general, refunds can take a couple of days to be reflected on your credit card or PayPal statements. Refunds issued to international credit cards can take more.

What if I have any other questions?

Feel free to contact us and we will be glad to answer any questions you may have.
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